If you are a Sky Direct subscriber which is either in the form of prepaid or postpaid then the company is actually providing their customers with every possible ways of contacting them. This is to ensure that their services will remain satisfying to their customers.
All concerns that is related to the signal, sales request, billing information, and any other related issues concerning about Sky Direct will immediately be attended by their customer support.
With today’s technology, you can directly call and talk to their customer support and explain your concern through your phone. If you are a little bit shy to have conversation through talking then you can choose to text or chat with the customer support. Sky Direct actually have social media accounts on all popular platforms.
Before contacting Sky Direct’s customer support, be sure that you can clearly explain the details of your concern. You can list all them for your reference in case you might forget them before establishing contact. Other than that, you will also need to prepare your account number, location, box ID number, plan, and other related information about your Sky Direct account.
If you are quite good at explaining things though direct talking then you should choose to call Sky Direct’s hotline telephone number. There are currently five supported regions. Thus, call the number on the region where your area belongs.
Location – Contact Numbers
Cebu – (032) 421 1818
Iloilo – (033) 503 4000
Bacolod – (0.34) 432 0051
Metro Manila – (02) 381 0000
Dumaguete (035) 225 1010
If you do not have telephone lines but only a mobile phone then you should contact Sky Direct’s customer support through text or SMS messaging. Of course, you can use your mobile phone to contact those hotline numbers but you have to know that you will be charged with high amount of rates.
When it comes to text messaging, you will be surprised to know that you won’t be charged for your inquiries.
To contact Sky Direct via SMS, you need to follow the proper format.
If you have a concern that is in general then use the formal below:
Create a text containing the keyword, INFO then send it to 23662.
Example: INFO
Again, you won’t be charge for sending this SMS which is applicable for all mobile networks.
If your issue is something related about order Sky Direct or pay-per-view service then you should use the format below:
Create a text message containing the keyword, SKY and then send it to 23668.
While, if it is something related to prepaid concerns then use the following format:
Create an SMS message containing the keyword, PREPAID and then send it to 23668.
For postpaid subscribers, these are the following format:
Report signal interruptions
Use the keyword, REPORT.
For after-sales service
REQUEST (9-digit account=”” number=””)
Request bill information
BILL (9-digit account=”” number=””)
For general queries
HELP (9-digit account=’’’ number=””)
Some subscribers would prefer to contact Sky Direct through their social media accounts. You can directly chat to their customer support which is a lot easier than doing it on your mobile phone.
Here are the following Sky Direct’s social media accounts:
FaceBook
Myskycable, Skydirectph, Skyondemandph
Twitter
@skyserves, @myskyupdates
Instagram
@myskyupdates
Email
skyserves@mysky.com.ph
Moreover, you may also choose to contact your local Sky Direct dealer or distributor for assistance. If the issue is too technical for you to fix then they will immediately dispatch their technicians to pay a visit at your home.
All concerns that is related to the signal, sales request, billing information, and any other related issues concerning about Sky Direct will immediately be attended by their customer support.
With today’s technology, you can directly call and talk to their customer support and explain your concern through your phone. If you are a little bit shy to have conversation through talking then you can choose to text or chat with the customer support. Sky Direct actually have social media accounts on all popular platforms.
Before contacting Sky Direct’s customer support, be sure that you can clearly explain the details of your concern. You can list all them for your reference in case you might forget them before establishing contact. Other than that, you will also need to prepare your account number, location, box ID number, plan, and other related information about your Sky Direct account.
Sky Direct Hotline Telephone Number
If you are quite good at explaining things though direct talking then you should choose to call Sky Direct’s hotline telephone number. There are currently five supported regions. Thus, call the number on the region where your area belongs.
Location – Contact Numbers
Cebu – (032) 421 1818
Iloilo – (033) 503 4000
Bacolod – (0.34) 432 0051
Metro Manila – (02) 381 0000
Dumaguete (035) 225 1010
Contacting Sky Direct through Texts or SMS
If you do not have telephone lines but only a mobile phone then you should contact Sky Direct’s customer support through text or SMS messaging. Of course, you can use your mobile phone to contact those hotline numbers but you have to know that you will be charged with high amount of rates.
When it comes to text messaging, you will be surprised to know that you won’t be charged for your inquiries.
To contact Sky Direct via SMS, you need to follow the proper format.
If you have a concern that is in general then use the formal below:
Create a text containing the keyword, INFO then send it to 23662.
Example: INFO
Again, you won’t be charge for sending this SMS which is applicable for all mobile networks.
If your issue is something related about order Sky Direct or pay-per-view service then you should use the format below:
Create a text message containing the keyword, SKY and then send it to 23668.
While, if it is something related to prepaid concerns then use the following format:
Create an SMS message containing the keyword, PREPAID and then send it to 23668.
For postpaid subscribers, these are the following format:
Report signal interruptions
Use the keyword, REPORT.
For after-sales service
REQUEST (9-digit account=”” number=””)
Request bill information
BILL (9-digit account=”” number=””)
For general queries
HELP (9-digit account=’’’ number=””)
Sky Direct’s Social Media Accounts
Some subscribers would prefer to contact Sky Direct through their social media accounts. You can directly chat to their customer support which is a lot easier than doing it on your mobile phone.
Here are the following Sky Direct’s social media accounts:
Myskycable, Skydirectph, Skyondemandph
@skyserves, @myskyupdates
@myskyupdates
skyserves@mysky.com.ph
Moreover, you may also choose to contact your local Sky Direct dealer or distributor for assistance. If the issue is too technical for you to fix then they will immediately dispatch their technicians to pay a visit at your home.
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